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Objectives
- Ensure students are prepared to provide support to both corporate and home users running Windows XP Home and Professional. Students will be able to provide support for productivity applications such as Internet Explorer, Microsoft Office, and others. Learn the proper techniques for maximizing information received from end user technical support calls, and learn the proper support escalation criteria.
- Ensure students are successful in their attempt when taking the Microsoft Certified Professional Exams for the Microsoft Certified Desktop Support Technician.
Tasks
Upon completion of this course, students will be highly proficient in the following tasks:
- Resolving end user operating system and productivity application errors by providing telephone support, remote assistance, or site visits.
- Utilize appropriate troubleshooting skills for resolving end user email applications and desktop application compatibility errors.
- Resolve resource access errors by determining proper NTFS Permissions and network Share Access Permissions.
- And Much More!
Course Layout
Classroom instruction is demanding. This will train is consisting of a combination of lectures, hands-on labs and exam preparation. Exam preparation is in the form of questions written by our staff of published authors. Our instructors do the teaching, not only the exam preparation program.
ROI
The MCDST credential validates a student's ability to utilize the proper troubleshooting techniques in response to end user support calls pertaining to the Windows XP Home and Professional Operating Systems and productivity applications. Employers are assured their Desktop Support Staff will be able to get the appropriate information from end users to help determine the proper escalation channels. A highly efficient and discerning Desktop Support Staff helps ensure the Network Administrators and Network Engineers time is not spent on troubleshooting end user problems.
Course Prerequisites
Prior to attending this course, all students should have a minimum of 6 months experience working with Microsoft Desktop Operating Systems and Productivity Applications. (Windows 2000/XP, Office XP/2003, Internet Explorer, Outlook Express). Students should have experience troubleshooting basic hardware and network configurations. The CDPC NetPrep Bootcamp provides an excellent foundation for this course.
Certification Prerequisites
There are NO Certification Prerequisites for this course; however, the CompTIA A+ and CompTIA Network+ certifications are recommended.
What's Included?
- 2 Microsoft Exam vouchers
- On-site VUE test administration
- The maximum student to instructor ratio is 12:1
